Terms of Service

Agreement to Terms

By accessing and using Virtuosic ("the Service"), operated by Virtuosic LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree to these Terms, you may not use the Service.

Eligibility

You must be at least 13 years of age to create an account or use the Service. By creating an account, you represent that you are at least 13 years old. If you are under 18, you represent that you have your parent or guardian's consent to use the Service.

License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use Virtuosic for personal practice and music education purposes. Premium features require an active subscription. This license does not include the right to modify, distribute, or create derivative works from any part of the Service.

Subscription Plans and Pricing

Virtuosic offers the following subscription tiers:

• Free: Core tuner and metronome features at no cost, no account required
• Premium: $66.99/year or $7.99/month — includes all practice tools, analytics, cloud sync, and AI coaching
• Studio: $199.99/year or $19.99/month — includes all Premium features plus studio management tools for music educators

Auto-Renewal

All paid subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel at least 24 hours before the end of the current period. You will be charged through the same payment method used for the original purchase.

• Apple App Store purchases: Manage or cancel subscriptions in your device's Settings > Apple ID > Subscriptions. Apple's terms and refund policies apply.
• Google Play purchases: Manage or cancel subscriptions in the Google Play Store app > Payments & subscriptions. Google Play's terms and refund policies apply.
• Web purchases (Stripe): Manage or cancel subscriptions from your Account page at virtuosic.org/account.

Cancellation

When you cancel a subscription, you retain access to premium features through the end of your current billing period. After that period ends, your account reverts to the Free tier. Your data is retained and accessible on the Free tier, but premium features will be locked.

Refunds

• New subscribers may request a full refund within 7 days of their initial purchase by contacting ContactUs@Virtuosic.org.
• After 7 days, no refunds are provided for partial subscription periods.
• For Apple App Store or Google Play purchases, refund requests must be submitted through the respective platform's refund process.
• EU residents: You have a 14-day right of withdrawal from the date of purchase. If you have already accessed premium features during this period, a proportional amount may be deducted.

Free Trial

New users who have not previously subscribed may be eligible for a 14-day free trial of Premium features. The trial does not require payment information. At the end of the trial, your account reverts to the Free tier unless you purchase a subscription.

AI-Generated Coaching

Virtuosic may provide AI-generated practice coaching and insights based on your performance data. This content is generated by artificial intelligence and is intended as general practice guidance only. It is not a substitute for instruction from a qualified music teacher. We do not guarantee the accuracy, completeness, or pedagogical soundness of AI-generated coaching content.

Your Content and Data

You retain ownership of your practice data, notes, and other content you create within Virtuosic. By using the Service, you grant us a limited license to store, process, and transmit your data solely to provide and improve the Service. Anonymous, aggregated data derived from your usage may be used as described in our Privacy Policy.

Account Deletion

You may permanently delete your account and all associated data at any time from the Account page. Deletion is immediate and irreversible. Anonymous, aggregated pitch data that was contributed to the research database prior to deletion cannot be retroactively removed, as it is not linked to your identity.

User Conduct

You agree not to:

• Reverse engineer, decompile, or disassemble any part of the Service
• Share your account credentials with others
• Use the Service for any unlawful purpose
• Attempt to access unauthorized areas of the Service or its infrastructure
• Interfere with or disrupt the Service or servers
• Use automated tools to scrape, collect, or extract data from the Service

Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Virtuosic LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim. Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

Governing Law

These Terms are governed by the laws of the State of Nebraska, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved in the state or federal courts located in Douglas County, Nebraska, unless applicable consumer protection law in your jurisdiction provides otherwise.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms with a revised "Last updated" date. For material changes that reduce your rights, we will provide at least 30 days' notice via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? ContactUs@Virtuosic.org

For privacy-related inquiries: privacy@virtuosic.org

Virtuosic LLC
Omaha, Nebraska, United States