Terms of Service

Agreement to Terms

By accessing and using Virtuosic ("the Service"), operated by Virtuosic LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree to these Terms, you may not use the Service.

Eligibility

You must be at least 13 years of age to create an account or use the Service. By creating an account, you represent that you are at least 13 years old. If you are under 18, you represent that you have your parent or guardian's consent to use the Service.

License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use Virtuosic for personal practice and music education purposes. Premium features require an active subscription. This license does not include the right to modify, distribute, or create derivative works from any part of the Service.

Subscription Plans and Pricing

Virtuosic offers the following subscription tiers:

• Free: Core tuner and metronome features at no cost, no account required
• Premium: $119.99/year or $14.99/month — includes all practice tools, analytics, cloud sync, and AI coaching
• Studio: $249.99/year or $29.99/month — includes all Premium features plus studio management tools for music educators

Auto-Renewal

All paid subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel at least 24 hours before the end of the current period. You will be charged through the same payment method used for the original purchase.

• Apple App Store purchases: Manage or cancel subscriptions on your device in Settings → your name → Subscriptions. Apple's terms and refund policies apply.
• Google Play purchases: Manage or cancel subscriptions in Google Play → Payments & subscriptions. Google Play's terms and refund policies apply.
• Web purchases (Stripe): Manage or cancel subscriptions from your Account page at virtuosic.org/account.

Cancellation

When you cancel a subscription, you retain access to premium features through the end of your current billing period. After that period ends, your account reverts to the Free tier. Your data is retained and accessible on the Free tier, but premium features will be locked.

Refunds

• New subscribers may request a full refund within 7 days of their initial purchase by contacting contactus@virtuosic.org.
• After 7 days, no refunds are provided for partial subscription periods, except that deleting your account cancels a web (Stripe) subscription and refunds the unused part of its current period.
• For Apple App Store or Google Play purchases, refund requests must be submitted through the respective platform's refund process.
• EU residents: You have a 14-day right of withdrawal from the date of purchase. If you have already accessed premium features during this period, a proportional amount may be deducted.
• Lesson bookings on the Lessons Marketplace (when available) are one-time purchases, not subscriptions, and follow the separate cancellation and refund policy in the “Lessons Marketplace” section below.

Lessons Marketplace (when available) — Payments, Cancellations, and Refunds

The Lessons Marketplace connects students with independent music instructors for one-on-one online video lessons. Instructors on the marketplace are independent contractors, not employees or agents of Virtuosic LLC; they set their own rates, availability, and teaching approach. Virtuosic provides the platform — discovery, booking, video rooms, payment processing, and dispute handling.

Payments and Fees

• Lessons are paid per booking as a one-time charge processed by Stripe. Lesson payments are separate from, and do not require or affect, any Virtuosic subscription.
• Virtuosic retains a platform commission from each lesson payment; the remainder goes to the instructor. The commission rate declines with the instructor's cumulative completed lesson hours on the marketplace: 20% for the first 25 hours, 18% from 25 to 75 hours, 15% from 75 to 200 hours, and 12% beyond 200 hours. The applicable rate is determined when a booking is created and applies to that entire booking, including every lesson in a recurring series.
• Instructor applicants pay a one-time $35 background-check fee during onboarding, which is refunded after the instructor completes their 10th lesson on the platform.

Cancellations and Refunds

• Student cancels 24 hours or more before start: 100% refund.
• Student cancels less than 24 hours before start: 50% refund.
• Instructor cancels (any time): 100% refund to the student.
• Student doesn't show up: no refund; the instructor is paid for the reserved time.
• Instructor doesn't show up: 100% refund to the student.
• Neither party can connect (technical failure): 100% refund to the student.

Cancellations are made from the booking page (Account → Lessons → the booking). A lesson cannot be canceled after its scheduled start time — use the dispute process below instead. Refunds are issued to the original payment method; processing time depends on your card issuer.

Problems and Disputes

If something went wrong with a lesson, open a dispute from the booking page (“Report a problem”) — our team reviews every dispute and responds within 2 business days. While a dispute is open, the instructor's payout for that lesson is held. Resolutions may include a full refund, a partial refund, or dismissal of the dispute. Instructors who repeatedly cancel or miss lessons (three strikes within 30 days) are automatically suspended from the marketplace.

Instructor Vetting

Every marketplace instructor completes identity screening and a criminal background check through a consumer-reporting agency before their profile can be listed publicly, and profiles are de-listed if a later screening result requires review. Vetting reduces risk but is not a guarantee; parents and students should follow the safety practices described in the Lesson Recordings section (minor lessons are always recorded).

Free Trial

New users who have not previously subscribed are eligible for a 7-day free trial of Premium features. A payment method is required to start the trial; your subscription begins automatically at the end of the trial unless you cancel. Where you cancel depends on where you started the trial: a trial started on our website is cancelled from your Account page at virtuosic.org/account; an App Store or Google Play trial is cancelled in your device's subscription settings (on iOS, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions) at least 24 hours before the trial ends. When you subscribe on our website, we decide free-trial eligibility: each Virtuosic account is eligible for at most one free trial, and a trial already started through the App Store or Google Play counts as that trial. When you subscribe in the app, Apple or Google decides eligibility at the time of purchase; each Apple ID and each Google account is eligible for at most one free trial of our Premium subscription.

Studio Scholarships

A studio owner may give a student in their studio a Premium scholarship, using a seat the studio earns from its paying Premium students. A scholarship is free Premium: we don't ask for a payment method and nothing is charged. It renews monthly while you remain a member of the studio and the studio still has a seat for it. It ends at the end of its current period if you leave the studio, the studio owner ends it, the studio no longer earns the seat, or the studio is closed, and we email you the date it ends. If you buy your own Premium or Studio subscription that is set to renew, it replaces the scholarship and the seat returns to the studio. During a free trial, or while a subscription you bought is set to end, the scholarship stays in place underneath it and covers you again when that time ends. When a scholarship ends and you hold no subscription, your account reverts to the Free tier; your data is retained.

Invite Rewards (when available)

When invites are open, you can share your invite link from your Account page or the app. A friend who has never subscribed or had a free trial gets their first month of Premium free, in place of the standard trial, through the App Store, Google Play or our website, under that store's terms. When a friend you invited stays subscribed for 30 days after their first payment (on a monthly plan, through their second payment), you earn one free month: Premium time if you don't subscribe, a month's credit on your next bill if you subscribe on our website, or a free month through your App Store or Google Play subscription where that store allows it. You can earn at most 12 free months in any 365 days. Free months have no cash value and can't be transferred or exchanged. A friend who is a student in a studio you own still gets their free month, but you don't earn one for them. A referral ends if the friend's payment is refunded or charged back before it qualifies. We may withhold or void rewards obtained through self-referral, duplicate accounts or other abuse, and we may change or end the program at any time; months already earned stay earned. You must be at least 13 to invite.

Purchases Without an Account

In our iOS app, you may start a Premium subscription (including the 7-day free trial) without first creating a Virtuosic account. Apple handles authentication and billing through your Apple ID. We receive a cryptographic receipt from Apple and unlock Premium features on the device you purchased on. Studio tier subscriptions are not available without an account.

When you purchase without an account, your subscription is associated with your device and the Apple ID used to make the purchase, not with a Virtuosic user record. You can later create a Virtuosic account to extend your subscription to other devices, virtuosic.org, and enable cloud sync of your practice data — your existing purchase will be linked to that new account automatically. If you delete and reinstall the app before creating an account, you can recover your subscription on the device via the “Restore Purchases” button on the Account tab. Practice data, notes, and settings made before account creation are stored only on the device; we cannot recover them if you uninstall the app without first signing up.

AI-Generated Coaching

Virtuosic may provide AI-generated practice coaching and insights based on your performance data. This content is generated by artificial intelligence and is intended as general practice guidance only. It is not a substitute for instruction from a qualified music teacher. We do not guarantee the accuracy, completeness, or pedagogical soundness of AI-generated coaching content.

Your Content and Data

You retain ownership of your practice data, notes, and other content you create within Virtuosic. By using the Service, you grant us a limited license to store, process, and transmit your data solely to provide and improve the Service. Anonymous, aggregated data derived from your usage may be used as described in our Privacy Policy.

Lesson Recordings (when available)

The Lessons Marketplace lets students and instructors meet for live one-to-one video lessons. When a lesson is booked, a recording of that lesson may be created in one of two ways:

• Lessons booked on behalf of a minor (a parent or legal guardian booking for someone under 18) are always recorded. This is a child-safety requirement: the parent, the instructor, and Virtuosic admin retain access to the recording for review during the retention period below.
• Adult lessons are not recorded by default. The student may opt in at booking time using the “Record this lesson” checkbox. If opted in, both the student and the instructor receive access to the recording for the retention period below.

When a lesson will be recorded, every participant sees a “This lesson is being recorded” notice when joining the lesson room. Recordings capture video and audio from the lesson room only — they do not capture anything from your device outside of the active call.

Retention. Recordings are stored on Virtuosic-managed infrastructure (Cloudflare R2) for 90 days from the lesson date, after which they are automatically deleted. The 90-day window is extended if a billing dispute is opened on the lesson, and snaps back to the original boundary when the dispute is resolved. Virtuosic admin may force-delete a recording earlier in response to a valid DMCA notice or law-enforcement request, in which case all parties lose access to that recording immediately.

Use of recordings. We use lesson recordings only to (a) provide the playback and download surfaces described above, (b) investigate disputes opened by either party, and (c) comply with valid legal process. We do not use lesson recordings to train AI/ML models, target advertising, share with third parties for marketing, or feature in promotional material without an additional, written consent from every adult participant.

Instructor obligations. Instructors on the Lessons Marketplace must accept the recording terms before they can take any recorded booking. Instructors are responsible for treating recordings as confidential student material and may not share, post, or further distribute recordings outside the Service. An instructor who does not wish to teach minors may set their profile to decline minor bookings; they will then never receive a mandatory-recording booking.

By using the Lessons Marketplace as a student, parent, or instructor, you consent to the recording terms described in this section. State-level recording laws (including two-party-consent jurisdictions) are satisfied by the in-room notice at the time of joining the lesson room and by the affirmative checkbox at the time of booking.

Booking on Behalf of a Minor (when available)

If you book a lesson on behalf of someone under 18, you represent that you are the minor’s parent or legal guardian and that you have the authority to consent on their behalf. At the time you save a minor profile, you provide affirmative parental consent to the specific terms shown on screen; we store a cryptographic hash of the exact text you saw so that we can prove which version you agreed to.

We minimize the personal information we collect for minors. We do not ask for the minor’s last name, email address, date of birth, school, or address. We collect only the minor’s first name (used as the join-room display name) and an age band (under 13 or 13–17). The minor does not have a Virtuosic account; all interaction with the platform — booking, messaging the instructor, leaving reviews, downloading the recording — is performed by you, the parent.

You may revoke a minor profile at any time in Account → Minors. Revocation does not retroactively cancel past bookings, but the minor profile will no longer be selectable for new bookings, and any recordings of that minor’s lessons are deleted when you revoke.

Account Deletion

You may permanently delete your account and all associated data at any time from the Account page. Deletion is immediate and irreversible. If you turned on the "Share Pitch Data" setting, the research dataset holds a pseudonymous copy of your measurements, keyed by a one-way code instead of your account. To withdraw that copy, use the withdraw button on our Do Not Sell or Share My Personal Information page before you delete your account: deletion replaces that code with a random one that cannot be traced back to you, so the measurements stay in the research dataset and can no longer be found to remove. Aggregate figures already published are blended across many players and cannot be un-mixed for a single person.

If your account uses Sign in with Apple, deleting your account also revokes our Sign-in-with-Apple authorization at Apple. After deletion, your Apple ID will no longer show Virtuosic in the list of apps using your Apple ID, and you will not be auto-prompted with our app on future device launches.

Subscription billing. Deleting your Virtuosic account cancels a subscription you pay for on the web through Stripe and refunds the unused, already-paid part of its current billing period to your original payment method. App Store and Google Play subscriptions are billed by Apple and Google, and deleting your Virtuosic account does not cancel them: to stop being billed, cancel in your device's subscription settings (on iOS, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions) before deleting your account. If you delete your Virtuosic account without canceling a store subscription and later create a new Virtuosic account on the same Apple ID or Google Play account while that subscription is still active, the new account will inherit it.

Account Merge

If you accidentally created two Virtuosic accounts — for example, one with email and password and another through Sign in with Apple using a privacy-relay email — you may consolidate them through the Account → Merge Another Account page. You must be signed in to the account you are keeping, and you confirm the merge through a verification link we email to the address of the account being merged away; the other account's password alone is not enough.

When you merge, all in-app purchase records, practice history, notes, and session reports from the source account move into the target account (the one you are signed in as). The source account is then permanently deactivated: its email and password are cleared, the row is marked inactive, and future sign-in attempts with the source account's credentials are blocked.

We retain a small audit record of every merge (timestamp, source account's email at the time of merge, source Apple user identifier where applicable, and a count of moved records) indefinitely for security, abuse-prevention, and dispute-resolution purposes. Merges cannot be undone. If you need to recover data from a merged account, contact us at contactus@virtuosic.org before initiating the merge.

User Conduct

You agree not to:

• Reverse engineer, decompile, or disassemble any part of the Service
• Share your account credentials with others
• Use the Service for any unlawful purpose
• Attempt to access unauthorized areas of the Service or its infrastructure
• Interfere with or disrupt the Service or servers
• Use automated tools to scrape, collect, or extract data from the Service

Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Virtuosic LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim. Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

Governing Law

These Terms are governed by the laws of the State of Nebraska, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved in the state or federal courts located in Douglas County, Nebraska, unless applicable consumer protection law in your jurisdiction provides otherwise.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms with a revised "Last updated" date. For material changes that reduce your rights, we will provide at least 30 days' notice via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? contactus@virtuosic.org

For privacy-related inquiries: privacy@virtuosic.org

Virtuosic LLC
Omaha, Nebraska, United States